Shipping-policy

When to Expect Your Package

Most of what we offer at Cottonfield comes from overseas suppliers, which naturally extends the journey to your doorstep. From the moment you place an order, there’s a preparation window of 3 to 7 days before the package is handed off to the carrier. Once it’s on the move, the transit itself typically takes between 14 and 30 days. These two stages together make up the full delivery timeline, and we offer both Standard Shipping and Free Shipping to get your items to you.

If your order total reaches $59.00 or more, the shipping is on us. For baskets between $0 and $58.99, a flat fee of $9.99 applies. While we work hard to keep things moving, the actual time in transit can shift due to public holidays, the destination country, severe weather, or the pace of international courier networks.

If Your Order Arrives Damaged or Goes Missing

When a package doesn’t show up because the address provided was incorrect, that falls outside what we can control. But if your item arrives damaged or the shipment is lost in transit, we’re here to help. Just send us proof of the issue within 5 days of receiving the goods, and we’ll make it right with a replacement or other accommodation.

Returning an Item to Us

If you decide to send something back, the return shipping cost is yours to cover. Those original shipping charges aren’t refundable either, so if a refund is processed, the return postage will be taken out of the total. The one exception is when an item shows up damaged and needs a replacement—in that case, we’ll handle the shipping.

For exchanges, how long the new product takes to reach you really depends on where you’re located. There’s no fixed window, but we’ll get it out as soon as we can.

Cancelling Before It Ships

Changed your mind? You can cancel your order as long as it hasn’t been dispatched yet and you’re still within the cancellation window shown on our website. Just reach out before the delivery process kicks in, and we’ll take care of it.

A Note on Delays

Every now and then, a package takes longer than the estimated window. This isn’t common, but when it happens, it’s usually due to customs holds or other factors beyond our reach. We appreciate your patience in those rare moments—your order is still on its way.